How can we help you today? Browse our frequently asked questions below. If you can't find the answer you're looking for, please reach out to our customer support team at welqueen@welqueen.com or chat with us online.
Yes, we offer worldwide shipping! We ship to almost every country across the globe.
To see if we can ship to your exact location, simply add the items to your cart and proceed to checkout. Click on the "Country/Region" drop-down menu—if your country is on the list, we ship there!
Please note: International shipping rates and delivery times vary by destination. Additionally, international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Yes, we do! Shipping is completely free for all orders totaling $59 or more.
Once your cart reaches the $59 threshold, the free shipping option will automatically apply at checkout. If you are just short of the threshold, consider adding a small accessory to unlock free shipping!
We promise our customers a Lifetime Warranty. If you encounter any quality issues with your item, please contact our support team at welqueen@welqueen.com.
To help us resolve the issue as quickly as possible, please include your order number and a clear photo/video of the defect in your email. We will make it right!
No, you don’t need to. You can make purchases and check out as a guest everytime. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Yes! We are happy to help you amend or cancel your order, provided it has not yet been dispatched from our warehouse.
To use your discount code, simply enter it into the "Discount code" box during checkout and click "Apply".
Is your code not working? Please check the following:
1. Typo: Ensure there are no extra spaces before or after the code.
2. One code per order: Discount codes cannot be combined. Only one code can be used per order.
3. Sale Items: Some discount codes are only valid for full-priced items and cannot be used on items already on sale.
4. Expiration: Check if the promotional code has expired.
If you're still having trouble, please contact us at welqueen@welqueen.com before placing your order.
The seared scallops with truffle risotto are a must-try, marrying the delicate sweetness of scallops with the earthy richness of truffles in a symphony of flavor.
